We are very sorry we made a mistake! Although we aim to be perfect on every order, we do make mistakes every now and again.
If you ordered hay, please check along the sides of the box. We pack smaller items in the hay to save shipping.
To report a missing item in your order, please send an email to the Customer Service Desk at email@example.com within 30 days of placing your order. Emails are typically answered within 1 business day, except for weekends and holidays.
You can also call 855-981-8080. If we are not able to answer the phone, please leave a voicemail.