We are no longer giving out samples because we're offering the 12 oz sample sizes in each of our hay varieties. There's a pull-down menu for each hay variety and the last choice should be 12 oz.
We have a 100% satisfaction guarantee, so if your pet does not like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent value) or give you a store credit.
The best thing to do if you have concerns is to read through the reviews on our website (there are literally hundreds of them). These reviews are all authentic and you can really get a good idea of other people’s experience with the product. Also, if you go to YouTube and type in "Small Pet Select reviews" you will see a number of reviews by pet owners that have used our product.
If you have a question, please send an email to the Customer Service Desk at email@example.com within 30 days of placing your order. Emails are typically answered within 1 business day, except for weekends and holidays.
You can also call 855-981-8080. If we are not able to answer the phone, please leave a voicemail.