Hay will remain fresh for a long time if it is stored properly in a cool, dry location, is not-over-handled; and if it avoids sunlight. In other words, the worst enemies of hay are exposure to moisture, exposure to sunlight, and excessive handling. You will notice the hay in the stores is in plastic bags that allow sunlight to get through and bleach the hay. This also allows the hay to be damaged from handling during transit. Since we are shipping the hay direct to you, these problems are avoided. Instead of putting the hay into bags, we are putting the hay into sturdy boxes which protect it from the sunlight and handling during transit. And since it is being shipped direct, it will never be at risk of losing its freshness.
If stored correctly the hay will stay good for about 12 months after harvest before losing any of its smell or taste...or what you might call "freshness". Even if your pet did eat it after that point, it still wouldn't hurt them...after all, there are bags of hay being sold in retail stores that are sometimes two or more years old. But because we ship the hay direct to you, you can count on it tasting good and having a strong aroma for your pet.
In general when ordering, we recommend buying anywhere from a 1-6-month supply. Of course, everyone has their own preferences.
If you have a question, please send an email to the Customer Service Desk at email@example.com within 30 days of placing your order. Emails are typically answered within 1 business day, except for weekends and holidays.
You can also call 855-981-8080. If we are not able to answer the phone, please leave a voicemail.