Once we have received your order, we aim to ship it out the same business day. If your order is received before 3 PM Pacific Time or 3 PM Eastern Time, it will most likely be handed off to FedEx or USPS and shipped out that same day. If your order is received after 3 PM Pacific time or 3 PM Eastern Time, it will most likely go out the following business day.
We are based in Ellensburg, Washington, and have a second warehouse in Louisville, Kentucky allowing for much faster shipping times for customers located in the eastern side of the United States.
In general, the transit time for delivery should be approximately two business days once the order is picked up by FedEx.
- Orders placed on Saturday or Sunday will not be processed and shipped until Monday.
- Above transit times are general guides. Although they are basically accurate, there will always be some exceptions due to weather, customer location, etc.
If you have a question about your order, please send an email to the Customer Service Desk at firstname.lastname@example.org within 30 days of placing your order. Emails are typically answered within 1 business day, except for weekends and holidays.
You can also call 855-981-8080. If we are not able to answer the phone, please leave a voicemail.