Occasionally a credit card is declined. The top reasons for this are listed in order below:
1. The billing information entered during the checkout process did not match the information for the credit card itself. Occasionally people will move and they forget that their credit card is registered at their old address. In order for the transaction to go through, the billing address entered must match the billing address that is associated with the credit card. If you make this mistake, try again with the correct billing address.
2. All the information you have entered is correct and you know you have enough funds in the account to complete the purchase, yet you are still getting an error. This can happen on rare occasions unfortunately. We use a highly secure credit card processor that is backed by all of the major banks and credit card operators. Sometimes, for whatever reason, they will have some kind of issue with a card and disable it from going through. Then the next day you might test it and it works again.
Unfortunately, it is difficult to say exactly what the problem is in this case. However, if it happens to you, try using a different credit card or PayPal. You can also purchase our products on Amazon: Shop Small Pet Select on Amazon
For assistance with your billing/payment issues, please send an email to the Customer Service Desk at firstname.lastname@example.org. Emails are typically answered within 1 business day, except for weekends and holidays.
You can also call 855-981-8080. If we are not able to answer the phone, please leave a voicemail.