How does SPS determine hay box weight?
- Our weights are gross, not net, so the total weight, including the box, is 2, 5, 10 lbs., etc.
- If you have concerns with order weights, please weigh your box (bathroom scale is fine).
- If your order does not weigh enough, we're happy to send you the balance of the hay.
- Please email pictures of the box/package on the scale to Customer Service so we can show the warehouse for quality control.