Store Credit/Refunds Small Pet Select December 18, 2017 15:48 Updated Follow We have a 100% satisfaction guarantee, so if your pet does not like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent value) or give you a store credit. Please contact Customer Service if you're unhappy with your purchase. When redeeming store credit, you must spend $15 in products, which is the same as our minimum purchase policy of $15 i.e. if you redeem $10 in store credit, your order must total $25 BEFORE shipping. Related articles How do I contact Customer Service? Returns/Exchanges Rewards, Coupons, & Auto-Ships/Subscriptions Where is your store located? Can you send me a sample? Comments 0 comments Article is closed for comments.